57 Responses to “Canon Service Call Errors”

1. grahame Permalink Jan 6th, 2008 6:45 am

   1 Many many thanks for the straightforward guidance on this excellent website. My brand new Canon MP970 printer started behaving very oddly and the manual was useless, not even mentioning what a error code 5100 was, thus maknig me fear the worst. I wanted to print today and canon staff aren’t available. Thanks to your advice, I managed to solve the horrendously technical feat of removing a small piece of plastic that had fallen into the rear paper tray! (Something I’d never have thought of) . Damn printer indeed - more accurately - damn poor on-line support! Quote Comment{Quotes will added to the form below}Jump to Form

2. Administrator Permalink Jan 6th, 2008 9:56 am

   2 Administrator Comment (6a00) It can be caused by several things: 1. Printhead is stuck to the docking area either because some old ink has become like glue. 2. A piece of paper got over there and is jamming it. 3. The spring is weak and is not pulling the docking area down. 4. The Purge unit has failed and needs to be replaced. Turn the printer off and then slide the printhead to the left and use a flashlight to see if you see any paper stuck around where the two sponges that where sitting below the prinhead or if it just didn’t lower like it should have. Quote Comment{Quotes will added to the form below}Jump to Form

3. Aleksandar Permalink May 5th, 2008 5:56 am

   3 I have a problem with my Canon PIXMA iP4300. The error is: Waste ink absorber full [5B00]. Please, tell me what I do to fix this problem? Quote Comment{Quotes will added to the form below}Jump to Form

4. Administrator Permalink May 5th, 2008 7:30 am

   4 Administrator Comment @Aleksandar: 1. Enter Service Mode for your Model (Found under *The Five Easy Steps* [p=105]) 2. Press Resume 4 times 3. Press Power to execute. 4. Press Power twice to exit Service Mode. *Note1: These Instructions are for the IP4200/IP4300 only, other models will differ. *Note2: By overriding the Waste ink error you assume risk of ink leaking from the printer if it is turned upside down. DO NOT TURN IT UPSIDE DOWN. Quote Comment{Quotes will added to the form below}Jump to Form

5. Sasa Permalink May 23rd, 2008 7:42 am

   5 I have a problem with my Canon PIXMA iP4500. The error is: Paper feed cam sensor error [6B10]0. Please, tell me what I do to fix this problem? Best regard! Quote Comment{Quotes will added to the form below}Jump to Form

6. Sasa Permalink May 27th, 2008 11:29 am

   6 Hi, Administrator! I have’t answer for my question about PIXMA iP4500. LED on printer blinking 14 times! Please, tell me what is the problem? Best regards! Quote Comment{Quotes will added to the form below}Jump to Form

7. QuadCore Permalink May 28th, 2008 11:09 am

   7 Administrator Comment I have a problem with my Canon PIXMA iP4500. The error is: Paper feed cam sensor error [6B10]0. Please, tell me what I do to fix this problem? Best regard! Hi, Administrator! I have’t answer for my question about PIXMA iP4500. LED on printer blinking 14 times! Please, tell me what is the problem? Best regards! 14 times Paper feed cam sensor error [6B10] An error occurred in the paper feed cam sensor during paper feeding from the front paper feed cassette. This error is also indicated when the waste ink counter is 60% or more, and a paper jam occurs. Replacement - Sheet feed unit (QM2-2312) - Logic board ass’y (QM2-2745)*1 TEST: Try using the top feeder and see what happens. Quote Comment{Quotes will added to the form below}Jump to Form

8. Clive Permalink Jun 27th, 2008 7:22 pm

   8 I have a Canon MP530. I have had trouble with printing black and after doing a deep clean several times I now have the copy and alarm light continualy flashing. On the sreen it says “CHECK PRINTER” This then goes and on the bottom right hand courner the number 6500 appears, This continues to appear. Quote Comment{Quotes will added to the form below}Jump to Form

9. QuadCore Permalink Jun 28th, 2008 1:11 am

   9 Administrator Comment @CLIVE try this: If the device is not functioning properly or to clear memory, reset it. 1. On the operator panel, press and hold the ON/OFF button for one second. (The display will go blank.) Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer. 2. Wait approximately ten seconds and then press the ON/OFF button again. 3. Wait until the device has completed its cycling process before submitting another job request. or try this: To clear error messages displayed on the LCD or if the printer is not functioning as expected, it may be necessary to simultaneously press Stop/Reset and ON/OFF buttons. 1. With the printer powered on, press and hold down the Stop/Reset button then press the ON/OFF button. 2. Once the printer is powered off, hold down Stop/Reset and then press ON/OFF. or this: Reseat the printhead (printhead may also need replacing) The 6500 error can be something that needs repair or complete replacement as well. If your printer is less then 12 months then you can contact Canon Tech support for repair or replacement under warranty. For toll-free technical support*, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays). Quote Comment{Quotes will added to the form below}Jump to Form

10. Lina Permalink Aug 6th, 2008 3:56 am

    10 Dear Administrator, i have a problem with my pixma pro 9000 canon printer, the green and orange lights are on continuous blinking and its giving me a 5C10 error. i checked your list above it says its a ROM error . Can you please provide me of any help to fix my printer?? Quote Comment{Quotes will added to the form below}Jump to Form

11. QuadCore Permalink Aug 6th, 2008 12:50 pm

    11 Administrator Comment Dear Administrator, i have a problem with my pixma pro 9000 canon printer, the green and orange lights are on continuous blinking and its giving me a 5C10 error. i checked your list above it says its a ROM error . Can you please provide me of any help to fix my printer?? The list above are service call errors which usually means they are more serious and often times need to be fixed at a Canon Service Center. You can try and clear the error by holding down the power button and waiting for it to turn off then wait 30 seconds and turn it back on. {you might need to unplug it to get it to turn off} or Hold down the stop/reset and then push the power button while the printer is on. The printer should shut off then wait 30 seconds and then hold the stop/reset again and push the power button and the printer should turn on with the error cleared. Quote Comment{Quotes will added to the form below}Jump to Form

12. ian Permalink Aug 17th, 2008 11:47 pm

    12 I am having trouble with my canon ip 4500. It is blinking green and orange alternately 11 times. I understand it is “carriage lift mechanism error” based on service call errors. Please tell me what to do to fix this problem… Quote Comment{Quotes will added to the form below}Jump to Form

13. QuadCore Permalink Aug 18th, 2008 5:18 am

    13 Administrator Comment @IAN Service call errors are more serious then operator errors and it might need to be seen by a Canon Service Center. If you haven’t used the printer in a while the print head can get stuck to the two sponges that it sits on when it’s in the rest position to the right. Open the lid and make sure the print head is able to move around and also using a flashlight inspect the inside for anything that shouldn’t be there like a hunk of paper. There’s a lot of moving parts that can get jammed up. Quote Comment{Quotes will added to the form below}Jump to Form

14. Ulises Ivan Permalink Oct 2nd, 2008 10:18 pm

    14 Tengo una canon iP4500 y cada 3 impresiones, aparece el mensaje de error “no se puede ejecutar la impresion porque no está instalado el depósito de tinta o no es compatible con esta impresora”. Con subir y baja la palanca que ajusta el cabezal o sacando uno por uno los cartuchos y volviéndolos a colocar se soluciona el problema, pero después de un par de impresiones vuelve a aparecer el mismo mensaje. Si alguine puede ayudarme le agardecería. Quote Comment{Quotes will added to the form below}Jump to Form

15. Ulises Ivan Permalink Oct 2nd, 2008 10:23 pm

    15 Dear administrator, please i´sorry. I don´t speak English and I can not find info about my problem. Thank you very much. Quote Comment{Quotes will added to the form below}Jump to Form

16. QuadCore Permalink Oct 3rd, 2008 5:13 pm

    16 Administrator Comment @Ulises Ivan It sounds like a bad cart or bad print head. Since your using a IP4500 I would guess that it’s still under warranty. Canon usually will send you new carts to replace the bad carts. What country are you in ? Translation to español: Suena como un mán carro o una mala cabeza de impresión. Puesto que su usar un IP4500 yo conjeturaría que it’ todavía s bajo garantía. Canon generalmente le enviará los nuevos carros para substituir los malos carros. ¿Qué país está usted adentro? Quote Comment{Quotes will added to the form below}Jump to Form

17. Ulises Ivan Permalink Oct 5th, 2008 12:12 am

    17 Me encuentro en Argetina. Mi impresora está fuera de garantía porque le puse un sistema contínuo de tinta y tube que romperla al costado para sacar las magueras de la bomba de purgado. Por eso quería saber cual era precisamente el error para comprar el cabezal si ese es efectivamente el problema. Temo comprar el cabezal al vicio porque tal vez sea un problema de sensor. Cuando se produce el error, el led amarillo se enciende 4 veces. Desde ya muchas gracias por su respuesta. Saludos Quote Comment{Quotes will added to the form below}Jump to Form

18. cirstea dan Permalink Oct 12th, 2008 7:59 am

    18 Need to fix the error 5110 canon pixma 4500.Thank you. Quote Comment{Quotes will added to the form below}Jump to Form

19. michael Permalink Oct 22nd, 2008 4:14 am

    19 printer dose not print . yellow LED blink 6 time then off . no respond with printer Quote Comment{Quotes will added to the form below}Jump to Form

20. QuadCore Permalink Oct 24th, 2008 9:12 am

    20 Administrator Comment @Michael [quote]printer dose not print . yellow LED blink 6 time then off . no respond with printer[/quote] What printer model ? Is the inner door all the way up? Quote Comment{Quotes will added to the form below}Jump to Form

21. Norm Permalink Nov 7th, 2008 12:33 pm

    21 Hi i have a ip4200 and keep getting a 5110 error could you please help many thanks Quote Comment{Quotes will added to the form below}Jump to Form

22. QuadCore Permalink Nov 7th, 2008 9:24 pm

    22 Administrator Comment Reply-To::Norm: Issue: Alarm / Power light flashes orange 11 times consecutively (Automatic Print Head Alignment Error) Solution: Load Letter size paper into the Rear Tray (Automatic Sheet Feeder) Load Letter size paper into the Rear Tray (Automatic Sheet Feeder) The Automatic Print Head alignment will fail if paper smaller than 8.5″ x 11″ is used. or: Issue: Alarm / Power light flashes orange 11 times consecutively (Automatic Print Head Alignment Error) Solution: Move printer from strong light source Follow the steps below to resolve the error: 1. Press the button to resolve the error. 2. Align the printer so the Paper Output Slot will not be exposed directly to a strong light source. 3. Try the Automatic Print Head alignment again. or: Issue: Alarm / Power light flashes orange 11 times consecutively (Automatic Print Head Alignment Error) Solution: Perform deep print head cleaning - iP4200 / 5200 / 5200R(Windows) Quote Comment{Quotes will added to the form below}Jump to Form

23. fernanda Permalink Nov 25th, 2008 8:42 am

    23 nao consigo mais pintar com minha canon ip 4500 esta dando erro 5110 o que pode ser Quote Comment{Quotes will added to the form below}Jump to Form

24. Ritchie Permalink Nov 29th, 2008 1:02 pm

    24 Please help me i have a 5400 service error and the orange light flashes 6 times alternatly with the green light. It will not print at all. please help i really do not want to buy a new printer! Quote Comment{Quotes will added to the form below}Jump to Form

25. Ritchie Permalink Nov 29th, 2008 1:03 pm

    25 I forgot to say ive got a Canon Pixma iP4500 Quote Comment{Quotes will added to the form below}Jump to Form

26. Brent Yoshi Permalink Nov 30th, 2008 10:52 pm

    26 I have a Canon MX700, and I am getting 12 blinks, Error 6A80. The head is currently stuck on the right side; it does not want to move. Does anyone know any reset code or how to fix this? Please let me know! Thanks. Quote Comment{Quotes will added to the form below}Jump to Form

27. QuadCore Permalink Dec 1st, 2008 8:56 am

    27 Administrator Comment Reply-To::Brent Yoshi: Unplug the printer and open the lid and use a flashlight to see if anything is getting in the way of the printhead. Also if you haven’t been using it in a while some ink could have dried and is acting like glue. You may need to try and force the sponges to lower, just to break the seal. Quote Comment{Quotes will added to the form below}Jump to Form

28. Brent Yoshi Permalink Dec 1st, 2008 3:24 pm

    28 Is there any way I can take the Ink Out? If so, Canon will cover me for the fix. Please let me know. Thanks. Quote Comment{Quotes will added to the form below}Jump to Form

29. QuadCore Permalink Dec 3rd, 2008 4:50 am

    29 Administrator Comment Reply-To::Brent Yoshi: How long have you had the printer for? Quote Comment{Quotes will added to the form below}Jump to Form

30. Grahamh Permalink Jan 5th, 2009 7:56 am

    30 Dear Administrator, I have an MP610 printer. After unpacking and following the instructions I turned the printer on and received a 5110 printer error. It instructed me to turn off and on again but I have again recieved the same error. Can you assist? Many thanks Quote Comment{Quotes will added to the form below}Jump to Form

31. QuadCore Permalink Jan 5th, 2009 8:33 am

    31 Administrator Comment Reply-To::Grahamh: 1. Hold down the power button until the printer turns off. 2. If one does not work then unplug the printer for 10 minutes and then plug it back in. 3. Possible paper jam or standard jam, inspect the printer careful and make sure no paper is stuck inside, the rear, the bottom, the back. Also there is a lot of the orange tape that needs to be removed, make sure you remove the stuff inside. You said you just unpacked it did you do any test printing? Quote Comment{Quotes will added to the form below}Jump to Form

32. Grahamh Permalink Jan 5th, 2009 9:44 am

    32 Dear Administrator, Many thanks for your reply. I followed your instructions unfortunately 1 and 2 have not fixed the problem. As to point 3 there is no paper jam as I had not even got to putting in paper. I have double checked and am sure i have removed all orange tape. I have not been able to do a test print. The issue when I turn the printer on seems to be that the print cartridge carriage do does move to the centre for the print cassette to be inserted. No other buttons respond when the error is displayed and so haven’t been able to progress any further. Many thanks in advance if you can help. Quote Comment{Quotes will added to the form below}Jump to Form

33. QuadCore Permalink Jan 5th, 2009 6:25 pm

    33 Administrator Comment Reply-To::Grahamh: 1. Take out the carts and then take out the printhead and careful put the printhead and carts back in. Be sure to close the lever for the printhead. 2. Check for anything on the timing strip. It’s a clear piece of plastic that is usually behind the printhead. Quote Comment{Quotes will added to the form below}Jump to Form

34. Laura Permalink Jan 9th, 2009 3:03 pm

    34 I´m getting a 5C01 printing error on a MP 530. I checked for anything jammed and replace cartridges, but sometimes it works and sometimes doesn´t. Thank for any help you can give me. Quote Comment{Quotes will added to the form below}Jump to Form

35. Maurice Permalink Jan 22nd, 2009 1:15 pm

    35 Hi. I’ve got a IP4500 and now the orange led is blinking 7 times. Do you have any idea how i can solve this? Quote Comment{Quotes will added to the form below}Jump to Form

36. QuadCore Permalink Jan 23rd, 2009 8:54 am

    36 Administrator Comment Reply-To::Maurice: Was it working up until now or are you trying to enable cd printing? Quote Comment{Quotes will added to the form below}Jump to Form

37. Angela Permalink Jan 30th, 2009 9:46 pm

    37 My Canon Pixma MP780 won’t print black. Everyone is telling me to purge the head but I do not know what that means. Can you help me? Quote Comment{Quotes will added to the form below}Jump to Form

38. QuadCore Permalink Jan 31st, 2009 8:05 am

    38 Administrator Comment Reply-To::Angela: In the printer properties under Windows there is a tab labeled Maintenance. There are usually two choices, cleaning and deep cleaning. Try cleaning first and if that doesn’t work try deep cleaning. The problem could be a cartridge that is not flowing though, if the cart is new maybe you didn’t tear all the plastic wrapper off and the breather hole is not breathing or the cart is old and not working properly anymore. It could also be the printhead or the printer itself. Quote Comment{Quotes will added to the form below}Jump to Form

39. laura Permalink Feb 15th, 2009 3:32 pm

    39 thank you, thank you, thank you. it was a five second fix, and you saved me a $50 service. Quote Comment{Quotes will added to the form below}Jump to Form

40. sam Permalink Feb 15th, 2009 8:17 pm

    40 i have canon ip 4500 and the orang light is flashin 4 time s and when i open the printer cover the meganta color is flashing can you tell me what i can to do ? .. thans all . sam Quote Comment{Quotes will added to the form below}Jump to Form

41. renzo Permalink Feb 17th, 2009 7:05 am

    41 ho una stampante pixma ip4500 e dopo notevoli prove di reset ” utilizzando il tasto start, return e aprendo il vano accesso cartucce scollegando la tensione ” si sono verificano i seguenti errori: allineamento colori starato, stampa a 4 colori perdendo il cyano. Nonostante questi problemi, sia i led delle cartucce e quelli dell’accensione sono accesi e non lampeggiano. la macccina è fuori garanzia, che faccio!!!! Ringraziando anticipatamente per la Sua preziosa risposta… Quote Comment{Quotes will added to the form below}Jump to Form

42. renzo Permalink Feb 17th, 2009 9:39 am

    42 ho una stampante pixma ip4500 e dopo notevoli prove di reset ” utilizzando il tasto start, return e aprendo il vano accesso cartucce scollegando la tensione ” si sono verificano i seguenti errori: allineamento colori starato, stampa a 4 colori perdendo il cyano. Nonostante questi problemi, sia i led delle cartucce e quelli dell’accensione sono accesi e non lampeggiano. la macccina è fuori garanzia… che faccio!!!! Ringraziando anticipatamente per la Sua preziosa risposta… Quote Comment{Quotes will added to the form below}Jump to Form

43. QuadCore Permalink Feb 18th, 2009 3:39 am

    43 Administrator Comment Reply-To::renzo: I wish I could speak Italian. Quote Comment{Quotes will added to the form below}Jump to Form

44. renzo Permalink Feb 18th, 2009 9:40 am

    44 I have printing pixma ip4500 and after remarkable tests of reset” using the key start, return and opening the approached space cartridges on-off the tension” are verify the following errors: alignment colors starato, prints to 4 colors losing the cyan. In spite of these problems, or led of the cartridges and those of the ignition they are ignited and they do not flash. the macccina is outside guarantee, that I make! thankyou for the precious answer… Quote Comment{Quotes will added to the form below}Jump to Form

45. Jenny Permalink Feb 23rd, 2009 2:39 am

    45 I have a canon pixma IP4200 and the orange and green light continous to blink alternately..how can i solve this problem,,tnx Quote Comment{Quotes will added to the form below}Jump to Form

46. QuadCore Permalink Feb 23rd, 2009 9:54 am

    46 Administrator Comment Reply-To::Jenny: Can you count the number of times that it blinks? When did the problem start? Quote Comment{Quotes will added to the form below}Jump to Form

47. Edwin Permalink Mar 14th, 2009 5:37 am

    47 dear administrator,, i got a problem with my canon pixma MX700 all in one printer.. The problem is service error 5700.. Can you help me to fix this problem?? thank you.. Quote Comment{Quotes will added to the form below}Jump to Form

48. Ernz Permalink Apr 7th, 2009 5:27 am

    48 how to fix the service error 6500 Quote Comment{Quotes will added to the form below}Jump to Form

49. sarah Permalink Apr 7th, 2009 2:06 pm

    49 i have a canon pixma mx700, it is just 1 month shy of the warranty(of course), i had received a fax when the alternating orange light(alarm) and the on/off(green) goes 12 times, and the in use/memory green light is solid. i turned it off and unplugged it but it is still flashing. i looked to see if there was any obstruction and sure enough there was a piece of paper that i took out but that didnt take of it. i opened it to see if there was anything visible, not to the eye but i did notice that the ink area was not moving to the left like how it usually does, it is stuck in the right side and wont budge. i was told could possibly be the purge unit for $100. any other option before i have to take it in? Quote Comment{Quotes will added to the form below}Jump to Form

50. QuadCore Permalink Apr 8th, 2009 10:58 am

    50 Administrator Comment Reply-To::sarah: The purge unit has two sponges that rise and seal the printhead when it is parked at the left. If the printer hadn’t been used for a while some ink my have dried and is keeping the sponges from lowering. Also any obstruction that get’s into the gears would also keep the sponges from lowering. You should get a flashlight and inspect that area as best you can and tried to gently push the sponges down. Quote Comment{Quotes will added to the form below}Jump to Form

51. Egor Permalink Apr 8th, 2009 3:20 pm

    51 have a problem with my Canon PIXMA iP1600. The error is: Print head temperature rise error [5200] Please, tell me what I do to fix this problem? Quote Comment{Quotes will added to the form below}Jump to Form

52. shopa Permalink Apr 10th, 2009 3:14 am

    52 Hi, i have problem with canon mp 510 error 5b00. how can i fix it?? thanx Quote Comment{Quotes will added to the form below}Jump to Form

53. pingback: Permalink May 8th, 2009 1:08 pm

    53 mp 500 fehlercode - WinBoard - Die Windows Community [...] das hier stimmt, dann ist der Fehlercode 6500 mit 20maligem Blinken ein "Other hardware error [...] Quote Comment{Quotes will added to the form below}Jump to Form

54. Carl Permalink May 14th, 2009 11:14 pm

    54 POWER PROBLEM Canon IP4300, Hi! My printer cannot be turned on any more. I tried to change to a new power cable and it doesn’t turn on anymore. The last status was fine, until it suddenly turned off. Sometimes all the LED lights steadily turn on at the same time but you cannot turn off the power. HELP please. Quote Comment{Quotes will added to the form below}Jump to Form

55. QuadCore Permalink May 19th, 2009 3:24 pm

    55 Administrator Comment Reply-To::Carl: Might be a power supply issue. You need to have it checked out at a service center. Quote Comment{Quotes will added to the form below}Jump to Form

56. Nafisa Permalink May 23rd, 2009 4:32 pm

    56 Im having a problem with my MP530 after it says CHECK PRINTER the number 5110 comes up! Quote Comment{Quotes will added to the form below}Jump to Form

57. DODWAV Permalink Jun 26th, 2009 8:45 pm

    57 help! i have a canon pixma mp510 printer, when i turn it on it makes a scary noise and then the lights flash 6x and i get the error code 5400 Quote Comment{Quotes will added to the form below}Jump to Form

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Recent Comments:

• Clay: Thanks for the reply. I have looked at buying the European model on eBay but given the current exchange rate, its not really worth @ 450.00 US. I'm now looking at the MX 850. T...
• Fred: I have a Pro9500 Mark II and I haven't been able to set it in service mode. I never get a printout of the firmware info. Are there light indications I should know about. Thanks fo...
• DODWAV: help! i have a canon pixma mp510 printer, when i turn it on it makes a scary noise and then the lights flash 6x and i get the error code 5400...
• Paul Randolph: I own a CANON Pixma Pro9000 and I keep getting a paper jam error but there isn't anything in the printer. Is there anyway of resetting the printer? I am having no luck. Ive trie...
• QuadCore: Response To: Clay The IP4600 and MP980 are both set to disable the feature. It's very very doubtful that any method...
• Clay: [If you bought an American model then the feature is disabled. If it’s a European model then it should have it.] Are you saying that the American MP980 cannot be adapted to work...
• Paul Hampartsoumian: Very simple, I had the same error 1851 when trying to print on a disc with the Canon iP4600 from my MacBook Pro. The solution is this: 1) Close the inner cover on the printer...
• QuadCore: Response To: Daro Did you verify that the image is off? I figure someone else had your printer before you and mess...
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• J Cocktosten: Works great! Thanks!!!...
• Nafisa: Im having a problem with my MP530 after it says CHECK PRINTER the number 5110 comes up!...
• QuadCore: Response To: Erin Sadly no and at this point I really doubt the newer models will be able to print on cd....
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