22 Responses to “Canon Service Call Errors”

1. grahame Permalink Jan 6th, 2008 6:45 am

   1 Many many thanks for the straightforward guidance on this excellent website. My brand new Canon MP970 printer started behaving very oddly and the manual was useless, not even mentioning what a error code 5100 was, thus maknig me fear the worst. I wanted to print today and canon staff aren’t available. Thanks to your advice, I managed to solve the horrendously technical feat of removing a small piece of plastic that had fallen into the rear paper tray! (Something I’d never have thought of) . Damn printer indeed - more accurately - damn poor on-line support! Quote Comment{Quotes will added to the form below}Jump to Form

2. Administrator Permalink Jan 6th, 2008 9:56 am

   2 Administrator Comment (6a00) It can be caused by several things: 1. Printhead is stuck to the docking area either because some old ink has become like glue. 2. A piece of paper got over there and is jamming it. 3. The spring is weak and is not pulling the docking area down. 4. The Purge unit has failed and needs to be replaced. Turn the printer off and then slide the printhead to the left and use a flashlight to see if you see any paper stuck around where the two sponges that where sitting below the prinhead or if it just didn’t lower like it should have. Quote Comment{Quotes will added to the form below}Jump to Form

3. Aleksandar Permalink May 5th, 2008 5:56 am

   3 I have a problem with my Canon PIXMA iP4300. The error is: Waste ink absorber full [5B00]. Please, tell me what I do to fix this problem? Quote Comment{Quotes will added to the form below}Jump to Form

4. Administrator Permalink May 5th, 2008 7:30 am

   4 Administrator Comment @Aleksandar: 1. Enter Service Mode for your Model (Found under *The Five Easy Steps* [p=105]) 2. Press Resume 4 times 3. Press Power to execute. 4. Press Power twice to exit Service Mode. *Note1: These Instructions are for the IP4200/IP4300 only, other models will differ. *Note2: By overriding the Waste ink error you assume risk of ink leaking from the printer if it is turned upside down. DO NOT TURN IT UPSIDE DOWN. Quote Comment{Quotes will added to the form below}Jump to Form

5. Sasa Permalink May 23rd, 2008 7:42 am

   5 I have a problem with my Canon PIXMA iP4500. The error is: Paper feed cam sensor error [6B10]0. Please, tell me what I do to fix this problem? Best regard! Quote Comment{Quotes will added to the form below}Jump to Form

6. Sasa Permalink May 27th, 2008 11:29 am

   6 Hi, Administrator! I have’t answer for my question about PIXMA iP4500. LED on printer blinking 14 times! Please, tell me what is the problem? Best regards! Quote Comment{Quotes will added to the form below}Jump to Form

7. QuadCore Permalink May 28th, 2008 11:09 am

   7 Administrator Comment I have a problem with my Canon PIXMA iP4500. The error is: Paper feed cam sensor error [6B10]0. Please, tell me what I do to fix this problem? Best regard! Hi, Administrator! I have’t answer for my question about PIXMA iP4500. LED on printer blinking 14 times! Please, tell me what is the problem? Best regards! 14 times Paper feed cam sensor error [6B10] An error occurred in the paper feed cam sensor during paper feeding from the front paper feed cassette. This error is also indicated when the waste ink counter is 60% or more, and a paper jam occurs. Replacement - Sheet feed unit (QM2-2312) - Logic board ass’y (QM2-2745)*1 TEST: Try using the top feeder and see what happens. Quote Comment{Quotes will added to the form below}Jump to Form

8. Clive Permalink Jun 27th, 2008 7:22 pm

   8 I have a Canon MP530. I have had trouble with printing black and after doing a deep clean several times I now have the copy and alarm light continualy flashing. On the sreen it says “CHECK PRINTER” This then goes and on the bottom right hand courner the number 6500 appears, This continues to appear. Quote Comment{Quotes will added to the form below}Jump to Form

9. QuadCore Permalink Jun 28th, 2008 1:11 am

   9 Administrator Comment @CLIVE try this: If the device is not functioning properly or to clear memory, reset it. 1. On the operator panel, press and hold the ON/OFF button for one second. (The display will go blank.) Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer. 2. Wait approximately ten seconds and then press the ON/OFF button again. 3. Wait until the device has completed its cycling process before submitting another job request. or try this: To clear error messages displayed on the LCD or if the printer is not functioning as expected, it may be necessary to simultaneously press Stop/Reset and ON/OFF buttons. 1. With the printer powered on, press and hold down the Stop/Reset button then press the ON/OFF button. 2. Once the printer is powered off, hold down Stop/Reset and then press ON/OFF. or this: Reseat the printhead (printhead may also need replacing) The 6500 error can be something that needs repair or complete replacement as well. If your printer is less then 12 months then you can contact Canon Tech support for repair or replacement under warranty. For toll-free technical support*, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays). Quote Comment{Quotes will added to the form below}Jump to Form

10. Lina Permalink Aug 6th, 2008 3:56 am

    10 Dear Administrator, i have a problem with my pixma pro 9000 canon printer, the green and orange lights are on continuous blinking and its giving me a 5C10 error. i checked your list above it says its a ROM error . Can you please provide me of any help to fix my printer?? Quote Comment{Quotes will added to the form below}Jump to Form

11. QuadCore Permalink Aug 6th, 2008 12:50 pm

    11 Administrator Comment Dear Administrator, i have a problem with my pixma pro 9000 canon printer, the green and orange lights are on continuous blinking and its giving me a 5C10 error. i checked your list above it says its a ROM error . Can you please provide me of any help to fix my printer?? The list above are service call errors which usually means they are more serious and often times need to be fixed at a Canon Service Center. You can try and clear the error by holding down the power button and waiting for it to turn off then wait 30 seconds and turn it back on. {you might need to unplug it to get it to turn off} or Hold down the stop/reset and then push the power button while the printer is on. The printer should shut off then wait 30 seconds and then hold the stop/reset again and push the power button and the printer should turn on with the error cleared. Quote Comment{Quotes will added to the form below}Jump to Form

12. ian Permalink Aug 17th, 2008 11:47 pm

    12 I am having trouble with my canon ip 4500. It is blinking green and orange alternately 11 times. I understand it is “carriage lift mechanism error” based on service call errors. Please tell me what to do to fix this problem… Quote Comment{Quotes will added to the form below}Jump to Form

13. QuadCore Permalink Aug 18th, 2008 5:18 am

    13 Administrator Comment @IAN Service call errors are more serious then operator errors and it might need to be seen by a Canon Service Center. If you haven’t used the printer in a while the print head can get stuck to the two sponges that it sits on when it’s in the rest position to the right. Open the lid and make sure the print head is able to move around and also using a flashlight inspect the inside for anything that shouldn’t be there like a hunk of paper. There’s a lot of moving parts that can get jammed up. Quote Comment{Quotes will added to the form below}Jump to Form

14. Ulises Ivan Permalink Oct 2nd, 2008 10:18 pm

    14 Tengo una canon iP4500 y cada 3 impresiones, aparece el mensaje de error “no se puede ejecutar la impresion porque no está instalado el depósito de tinta o no es compatible con esta impresora”. Con subir y baja la palanca que ajusta el cabezal o sacando uno por uno los cartuchos y volviéndolos a colocar se soluciona el problema, pero después de un par de impresiones vuelve a aparecer el mismo mensaje. Si alguine puede ayudarme le agardecería. Quote Comment{Quotes will added to the form below}Jump to Form

15. Ulises Ivan Permalink Oct 2nd, 2008 10:23 pm

    15 Dear administrator, please i´sorry. I don´t speak English and I can not find info about my problem. Thank you very much. Quote Comment{Quotes will added to the form below}Jump to Form

16. QuadCore Permalink Oct 3rd, 2008 5:13 pm

    16 Administrator Comment @Ulises Ivan It sounds like a bad cart or bad print head. Since your using a IP4500 I would guess that it’s still under warranty. Canon usually will send you new carts to replace the bad carts. What country are you in ? Translation to español: Suena como un mán carro o una mala cabeza de impresión. Puesto que su usar un IP4500 yo conjeturaría que it’ todavía s bajo garantía. Canon generalmente le enviará los nuevos carros para substituir los malos carros. ¿Qué país está usted adentro? Quote Comment{Quotes will added to the form below}Jump to Form

17. Ulises Ivan Permalink Oct 5th, 2008 12:12 am

    17 Me encuentro en Argetina. Mi impresora está fuera de garantía porque le puse un sistema contínuo de tinta y tube que romperla al costado para sacar las magueras de la bomba de purgado. Por eso quería saber cual era precisamente el error para comprar el cabezal si ese es efectivamente el problema. Temo comprar el cabezal al vicio porque tal vez sea un problema de sensor. Cuando se produce el error, el led amarillo se enciende 4 veces. Desde ya muchas gracias por su respuesta. Saludos Quote Comment{Quotes will added to the form below}Jump to Form

18. cirstea dan Permalink Oct 12th, 2008 7:59 am

    18 Need to fix the error 5110 canon pixma 4500.Thank you. Quote Comment{Quotes will added to the form below}Jump to Form

19. michael Permalink Oct 22nd, 2008 4:14 am

    19 printer dose not print . yellow LED blink 6 time then off . no respond with printer Quote Comment{Quotes will added to the form below}Jump to Form

20. QuadCore Permalink Oct 24th, 2008 9:12 am

    20 Administrator Comment @Michael [quote]printer dose not print . yellow LED blink 6 time then off . no respond with printer[/quote] What printer model ? Is the inner door all the way up? Quote Comment{Quotes will added to the form below}Jump to Form

21. Norm Permalink Nov 7th, 2008 12:33 pm

    21 Hi i have a ip4200 and keep getting a 5110 error could you please help many thanks Quote Comment{Quotes will added to the form below}Jump to Form

22. QuadCore Permalink Nov 7th, 2008 9:24 pm

    22 Administrator Comment Reply-To::Norm: Issue: Alarm / Power light flashes orange 11 times consecutively (Automatic Print Head Alignment Error) Solution: Load Letter size paper into the Rear Tray (Automatic Sheet Feeder) Load Letter size paper into the Rear Tray (Automatic Sheet Feeder) The Automatic Print Head alignment will fail if paper smaller than 8.5″ x 11″ is used. or: Issue: Alarm / Power light flashes orange 11 times consecutively (Automatic Print Head Alignment Error) Solution: Move printer from strong light source Follow the steps below to resolve the error: 1. Press the button to resolve the error. 2. Align the printer so the Paper Output Slot will not be exposed directly to a strong light source. 3. Try the Automatic Print Head alignment again. or: Issue: Alarm / Power light flashes orange 11 times consecutively (Automatic Print Head Alignment Error) Solution: Perform deep print head cleaning - iP4200 / 5200 / 5200R(Windows) Quote Comment{Quotes will added to the form below}Jump to Form

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All Instructions:

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Recent Comments:

• DEMILLERUSN: Continuing to try the MP980 with no luck. Found an MP960 service manual online which details procedures for entering the Service Mode as well as follow-on settings once in Service...
• Brian: We have the ip4600 and have tried the "Five Easy Steps" multiple times. We were never able to get it to "service mode" to print the ROM page. Any suggestions. Thanks for your he...
• DeathAdder666: Will do tonight when I get home. Thanks....
• QuadCore: Reply-To::DeathAdder666: Could you email me your printouts ? damnprinter@gmail.com...
• DeathAdder666: I bought the MX850 when it came out a couple of months ago. I've tried repeatedly on two desktops (both Vista) and two laptops (both XP Pro) via USB and Ethernet and cannot get th...
• QuadCore: Reply-To::Dave: It's a matter of getting it to print inside the red circle which can be easily seen in the "preview before print". If...
• Dave: How close is the ip4600 with its Tray G for DVD/CD's to the two templates you have posted?? Or is there another Tray G template I've missed somewhere?...
• QuadCore: Reply-To::Mike: What model do you own?...
• Mike: How do you remove the piece? I can't seem to get it out and the picture link is dead in the original post....
• QuadCore: Reply-To::DEMILLERUSN: I believe it requires tray G but if Tray F and G are close then Tray F may work in it. I have yet to see the chan...
• DEMILLERUSN: I also just bought an MP980 and have had the same experience as AnnaMIkk. Am trying different things with no luck. You mentioned a slightly different tray from the MP970 - not tr...
• AnnaMIkk: Quadcore I probly did this wrong just let me know I managed to up load the picture to imageshack.us ok but wasn't sure where to go from there I have never posted a photo to a forum...
• QuadCore: Reply-To::AnnaMIkk: Upload the picture to imageshack.us and then post the "thumbnail for websites" like I just did. Yeah the printer in...
• Cornelia Raath Lotter: Hi Quadcore, My printer already has that opening (everything else together as single pieces, nothing clipable) - any chance I would have bought it with black plastic already remov...
• AnnaMIkk: Quadcore Can you give me some tips on how to post a picture? The picture you want is of the printer in service mode at an idle? I tried to copy and paste and that didn't work. Tha...